Tokyo, Japan, January 18, 2024 – Digital Wallet Corporation’s Smiles Mobile Remittance (Smiles), known as the number one mobile global money transfer app in Japan and receiver of the 2021 Good Design Award, announces the release of its app enhancement 2.0, marking a stride nearing Digital Wallet’s 10th year in elevating customer experiences. As the company digs deeper into 2024, this launch highlights its commitment to maintaining high-tech expertise, strengthened by excellent customer service and a strong operational infrastructure.
In August 2023, Smiles revealed an entirely enhanced user interface along with a set of advanced features, setting the stage for the current release. One key enhancement in the Phase 2 update streamlines the remittance process by enabling users to save their “Favorite” beneficiaries directly to the “Home” screen. This feature acts as a shortcut, speeding the transaction process and saving valuable time for users.
As Digital Wallet approaches its 10th year, the company emphasizes its unwavering commitment to providing life-changing long-term improvements to its services. The continuous evolution of the Smiles app signifies its dedication to providing an increasingly enhanced service to its loyal customer base.
The success of Smiles Mobile Remittance is a testament to the collective efforts of the team and the unwavering support of the growing customer community. Receiving a 4.7-star rating from over 15 thousand reviews on the App Store and Google Play Store, the app continues to receive praise for its user-friendly interface and reliable performance.
In response to user feedback, the latest update introduces a feature allowing users to instantly apply all accrued points to their remittance transactions, eliminating the need for manual input.
Another addition is a collection of animations and warm messages incorporated into the app to express gratitude to customers who choose Smiles for their remittance needs. These visual elements add a personal touch, acknowledging and appreciating customers’ ongoing support for their loved ones.
5-star Positive Customer Reviews:
“This app makes it very convenient to send money to my family back home, because I can easily make the transaction in my phone anytime and anywhere. I’ve had problems sending thru this app before because of errors in my beneficiary’s details, but Smiles Customer Service staff promptly responded to my need for assistance. I am thankful to Smiles for their good service!”
“It’s a friendly user app, easy, fast and no hassle. I’ve been using different remittances from the past but with SMILES my experience really made me smile in all my transactions. Also, they are very responsive with all the concerns you brought up. So keep up the good work!💖”
“This is the #Fastest and the #Cheapest money remittance that I ever used. Before I am using the traditional transaction which is over the counter but it takes more than 1week before my family received the money but now in just 1minute they can easily recieved the money and no hustle to get it. #Smiles is very convenient, easy to understand all the details and it has a high quality of service.”
-By Eden Raymundo Ebuen
To provide a visual insight into the latest features, please find the screen images below highlighting the updated “Home” screen, the remittance process, and the delightful animations that follow transactions.
Smiles Mobile Remittance looks forward to the continued growth and success of the enhanced app, with a deep commitment to excellence and innovation in the years ahead.
Add beneficiaries to “Favorites”
Use all points & view savings
Animations of appreciation
“Our team’s continuous motivation to deliver a wonderful service experience created this new version of the app. Many suggestions from our customers motivated our team to pursue it,” said Digital Wallet Corporation’s CEO and Founder Eiji Miyakawa. “I really appreciate the support from our customers.”